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Knowledge Management in the Era of the Covid-19

The significant role of Knowledge Management (KM) as a strategic knowledge resource during the Covid-19 crisis cannot be underscored. The management of information and knowledge has played a critical role in guiding decision makers to make strategic decisions not only on behalf of organisations but for countries globally. It has been imperative for critical knowledge to be acquired and disseminated rapidly in order to respond to the crisis. Knowledge is the most valuable resource that any organisation possesses, and the optimal use of its knowledge resources is critical in ensuring that it survives in uncertain times. Against this backdrop, MILE hosted a KM Webinar on "Knowledge Management in the Era of the Covid-19." The Webinar was hosted from 25-27 May 2021 on Microsoft Teams.

27 mai 2021

Dr Mpilo Ngubane, Chief Learning Officer : eThekwini Municipal Academy welcomed participants to the Webinar mentioning the importance of KM during Covid-19. He said, "During this global pandemic Knowledge Management in its strategic role as critical resource is ensuring that knowledge is acquired and shared so that strategic decisions are being made. It is not just organizations that are relying on this valuable resource, but countries globally are dependent on information and knowledge that is accurate and can be easily accessed to all."

The first day presentations commenced with Thierry Sanzhie Bokally, Senior KM Officer at CGLU Afrique - UCLG Africa who presented on KM in the continent of Africa during the pandemic. He spoke about ways to have effective KM in Cities. These included : ​working in coooperation-collaboration, sharing pool resources and co-creating to inform, influence and interest.

On day two of the Webinar, Sheena Clarke from the City of Joburg shared Lessons from the City’s review of the KM Strategy. She said, "At times like these capturing institutional memory is really important.” Clarke also emphasised the importance of organisational culture in ensuring the adoption of the KM within the organisation i.e. structural and strategic positioning is important.

Nosipho Hlatshwayo, City of Tshwane shared the City’s response to COVID-19. She talked about the strides achieved during the COVID-19 pandemic, discussing various thematic areas such as governance and leadership, public health, socio-economic , employee and community resilience.

The KM Learning exchange provided an opportunity for presenters to share how their organisation manoeuvred through the crisis and what significant changes or lessons they embraced along that journey. Practitiioners who attended the webinar gained insight into some of the diverse experiences
and lessons learned during the pandemic.

Source : MILE

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